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YOU HAVE CONNECTED TO A U.S. GOVERNMENT COMPUTER IF YOU ARE NOT AUTHORIZED TO ACCESS THIS SYSTEM, DISCONNECT NOW.
All attempts to access and use this system and/or its resources are subject to keystroke monitoring and recording. Everyone using this system expressly consents to such monitoring and is advised that if such reveals possible evidence of criminal activity or abuse of authority, the information will be reported to authorities for action. Unauthorized access attempts or use in excess of documented authority may subject you to a fine and/or imprisonment in accordance with Title 18, USC, Section 1030 or administrative penalties or dismissal.
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Frequently Asked Questions

SECTION: ACCOUNT ACCESS

Question Answer
How do I reset my password? Password Reset Instructions (PDF)
How do I request access to an exsting BOAC/ALC in VCSS? Access Request for Existing BOACs for External Users (PDF)
As a GSA employee how do I request access to VCSS? VCSS Access Form and Instructions
How do I register my account in VCSS? Click the Registrations & Access Requests button on the homepage of the VCSS website. Click to indicate if you are a customer or vendor, and complete the Registration Request.

SECTION: ACCOUNT ADMINISTRATORS

Question Answer
How do I find my Account Administrator? Account Administrator Change Request (Word Doc)
My Account Administrator is no longer working in this organization. How do I change the administrator? Account Administrator Change Request (Word Doc)
I have not received approval for my access request. Who should I contact?

SECTION: STATMENTS IN VCSS

Question Answer
How do I pull our statements out of VCSS? View and Print Statements (Word Doc)
How do I view a summary of all statements for my account in VCSS? View and Print CVS Details (Word Doc)
How do I download the CSV details my Statements? VCSS - CSV Download Instructions (PDF)
How do I use VCSS with Internet Explorer 9 or Higher? Accessing VCSS Using Internet Explorer 9 or 11 (PDF)
How do I update my contact information in VCSS? VCSS User Contact Information Update Request (Word Doc)
How do I update my Mailing Address that is on my statement? Need to route customer to Fleet Service Representative (FSR)
Fleet Statement Brochure. Details the items of the statement for FLEET Users. About your GSA Fleet IPAC Statement

SECTION: READING MY STATEMENTS/BILLS IN VCSS

Question Point of Contact (Group) Email Answer
What is my Customer # and Access Code to access the applications on the GSA Drive-Thru website? gsadrivethruhelp@gsa.gov
What do the Sales Codes stand for on my statement? VCSS Help
I have questions about details on my fleet bill? Need to route customer to Fleet Service Representative (FSR)
I have a question regarding my RWA IPAC Bill who do I need to contact? (IPAC Bills Start with "W") IPACBilling@gsa.gov
I have a question regarding my RWA NON-IPAC Bill who do I need to contact? (NON-IPAC Bills Start with "X") FW-Billing.Finance@gsa.gov

SECTION: WHO CAN HELP

Question Point of Contact (Group) Email Answer
I have requested to register my BOAC/ALC, but I have not received an ID for VCSS. Who do I contact for a status update? vcss.registration@gsa.gov
Who can I contact with questions regarding the charges of my bill? Need to route customer to Fleet Service Representative (FSR)
Who can I contact if I am unable to input an invoice?
Who do I talk to regarding my Short Term Rental (A8 Sales Code)? gsa_rental@gsa.gov
Who do I talk to regarding my Fleet Service Gas card (Citibank Wright Express Fleet Credit Card)? lpt@gsa.gov
How do I find my Fleet Service Representative? gsadrivethruhelp@gsa.gov
Who do I contact regarding the outstanding amounts on my account? kc-accts-receivable.finance@gsa.gov
How do I update the contact information for my BOAC? arvendorrequest@gsa.gov Vendor Code Request Form (Word Doc)
Send Form above and THIS Sample Vendor Code Request Form - Add ALC Vendor (Word Doc)
How do I update the contact information for my non-rent ALC? arvendorrequest@gsa.gov Vendor Code Request Form (Word Doc)
Send Form above and THIS Sample Vendor Code Request Form - Add ALC Vendor (Word Doc)
How do I update the contact information for my RENT ALC? arvendorrequest@gsa.gov Vendor Code Request Form (Word Doc)
Send Form above and THIS Sample Vendor Code Request Form: Add Non-Rent Vendor (Word Doc)
How do I deactivate an inactive Vendor Code? arvendorrequest@gsa.gov Vendor Code Request Form (Word Doc)
Send Form above and THIS Sample Vendor Code Request Form - Delete/Inactivate Vendor (Word Doc)

SECTION: PROBLEMS WITH MY BILL

Question Point of Contact (Group) Email Answer
Why is my monthly billing statement missing vehicle tag #'s? kc-accts-receivable.finance@gsa.gov
How can I pay my fleet bill? kc-accts-receivable.finance@gsa.gov
I have received a delinquency notice for a statement that I have already paid. First, double check the payment status in VCSS. IF it is still showing outstanding, contact KC-Accts-Reveivable.Finance@gsa.gov

Brochures

VCSS BROCHURES

Topics Title Document Link
Vendor and Customer Self Service (VCSS) brochure describes the key features of VCSS and the new functionality available with the Phase 2 release Phase 2 VCSS Brochure (Version 1.1) About the GSA VCSS Website (PDF)
Explains the changes in how GSA populates data fields from Treasury’s Intergovernmental Payment and Collection System (IPAC) into customers’ accounting systems. RWA IPAC Data Field Changes Brochure (Version 2.1) About GSA changes to IPAC data fields for RWA customers (PDF)
Explains the new standardized format of RWA statements when using Treasury’s Intergovernmental Payment and Collection System (IPAC). About Your GSA RWA IPAC Statement About your GSA RWA IPAC Statement (PDF)
Explains the new standardized format of non-IPAC RWA statements. About Your GSA RWA Statement for non-IPAC Customers (Version 1.1) About your GSA RWA Statement for non-IPAC customers (PDF)